Citizenship applicants can nominate a person as their representative for this type of applications and this may be a migration agent. The following information has been provided by the Department and has also been circulated to all Directors, Managers and processing staff within the Citizenship programme in all states and territories.
- The client will need to provide formal notification (please note that it is not the Form 956) to the Department advising who their nominated representative is. The notification must be in writing from the client stipulating the name and address of the nominated representative and state the extent to which they authorise the representative to act on their behalf. This written notification must be received before the Department can start interacting with the representative.
- An agent must not represent someone or answer questions at interview as this is inappropriate.
- An agent can accompany an applicant to an interview to provide moral support. Citizenship staff will advise the representative that they are only there to observe and to provide moral support. The representative will be positioned so that the client cannot get any assistance from the representative in responding to the questions asked. The representative is not allowed to engage in any of the conversation.